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FAQs


All online sales are final, no cancellation refunds are offered, only reschedule by calling or email at least 48 hours in advance.

(Subject to availability)

No, you will lose the trip and will need to reschedule a new one to go on another day or trip.

Smoking is NEVER allowed on board, we reserve the right to refuse service to anyone at any time, that disregards this rule. This is not a company policy, this is a FEDERAL LAW.

We are not responsible for items lost/left in the vehicle.

Only on the buses traveling to Key West we offer complimentary WI-FI, however do to the nature of the service there may be interruptions along the way as electronic devices may fall or get low signal, and is not under our control.

MB-S Printer 14 passengers.

Across the street from Flagler Station, Bus stop located at 908 Caroline Street, Key West, Florida.

No, a printed receipt is not necessary to board the bus. All you need is to show up on the designated pick up point at the right time and when bus arrives give your name to the driver. Just that easy.

No, food and drinks are not allowed on board of Motor Coach, however you may bring water in bottles only.

No, if you need to go to the restroom, you may let the driver know.

You may reserve 12 hours before your departure, however any reservation made with less than 24 hours in advance, must call to reconfirm before 11pm the night before the trip.

Dress comfortable, and do not forget your swimsuit.

White Mercedes-Benz sprinter with the Florida Keys Shuttle logo.

7:30 AM – 2:30 PM – 8:30 PM ETA

Depending on traffic conditions, it will be a 2 hour 30 minutes trip. 10am -5:00pm – 11:30pm.

A few important items will be: Towels, camera, sun lotion, swimsuit, bottle of water.